Frequently Asked Questions: Here you will find answers to our most commonly asked questions. If you don’t find an answer for your specific question, Please feel free to contact us firstname.lastname@example.org.
WHEN WILL MY ORDER SHIP? We tried inventory-based and dye-to-order; neither system was a perfect fit for us. Snerb Yarn & Fiber Studio now operates on a combination of both methods.
Items listed in the READY TO SHIP category will ship within 3-5 business days. Misfits and fiber are always ready to ship.
We will continue dyeing up inventory for items listed in the DYED TO ORDER category. It normally ships within one week or so, however, if you order something that isn't currently in stock, it may take up to 3 - 4 weeks before your order ships.
DO YOU SHIP OUTSIDE OF NORTH AMERICA? Yes, we ship internationally.
WHAT IS YOUR RETURN POLICY? Please read the full description of the product of interest prior to your purchase. We also do our very best to photograph our products to be true to color. However, please keep in mind that monitors and screens can differ vastly and alter colors. If you have issues/concerns, please email us at email@example.com "Product Return" in the subject line and let us know why you want to return your item. You can also use our contact form located in the navigation bar. We do not accept returns on yarn that have been unskeined or yarn/fiber that has been partially used. We do not accept returns on downloadable content.
WHAT ARE MISFITS? Misfits are a few different things. They are colorways that may not have turned out quite the way I was picturing them. Sometimes when dyeing, colors don't always fully exhaust and I'll mix whatever is left over all together and create something unique. Sometimes when using an exhausted pan of clear water to rinse my utensils, the pan will be left with this interesting and unique color. Sometimes I'm just experimenting with color mixes In my effort to minimize waste, and conserve water, I'll use that leftover color to dye one of a kind colorways on yarn. The yarn used may not always be a regular base you see in the shop. Sometimes the base is just as much of a Misfit as the color, sometimes it isn't. I don't always have dyestock leftover to dye Misfits, but when I do, it's always a happy surprise! When you adopt a Misfit, you're getting something very special and one of a kind and you're helping to promote a waste not want not philosophy.
THERE IS A KNOT IN MY YARN! Occasionally, a skein of yarn may have a knot. While we do our best to monitor this, sometimes it's unavoidable.
CAN YOU WIND MY YARN INTO A CAKE? Due to the volume of yarn we process, it is not possible for us to wind cakes for our customers.
IS YOUR YARN MACHINE-WASHABLE? Some of our yarn is and some of it isn't. Washing instructions will Always be listed in the item description and on the product label. We Always recommend hand washing in cold water and laying flat to dry for all our products. **It will increase the longevity of your item.
DO YOU ACCEPT CUSTOM ORDERS? Currently do not accept custom orders.
DO YOU HAVE SWATCHES? No at this time we do not have the inventory or time to swatch all of our colorways.
DO YOU WHOLESALE? We do not wholesale.
DESIGNER COLLABORATIONS? If you are a designer interested in using our yarn for a design, contact us using our contact form. Please put "Collaboration" in the subject line and we can discuss your interest. You can email us firstname.lastname@example.org.
COPYRIGHT? All rights reserved. No part of this website may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of Snerb Yarn & Fiber, LLC. For permission requests, please email us at email@example.com and use "Copyright Request" in the subject line.